Your request to customer service
For system error codes, bugs, or unexpected alerts.
Email address *
Please fill in all required fields.
Please enter a valid email address.
Product / Model *
  • V1
  • V3
  • LUX A-RMR-300
  • S3
  • S4
  • S5
  • X3
  • X3 Plus
  • X4
  • X5
  • X7
  • X7 Plus
  • X9
  • X9 Plus
  • Others
Please fill in all required fields.
Subject *
Please fill in all required fields.
Description *
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Fault Description *
  • Hardware / Device
  • Software
  • Installation
  • Fault / Total Failure
  • Water Damage
  • Unpair/Ownership
  • Others
Please fill in all required fields.
Attachment
Add file or drop files here
For product usage inquiries, setup assistance, and general guidance.
Email address *
Please fill in all required fields.
Please enter a valid email address.
Serial Number *
Please fill in all required fields.
Subject *
Please fill in all required fields.
Description *
Please fill in all required fields.
Product / Model *
  • V1
  • V3
  • LUX A-RMR-300
  • S3
  • S4
  • S5
  • X3
  • X3 Plus
  • X4
  • X5
  • X7
  • X7 Plus
  • X9
  • X9 Plus
  • Others
Please fill in all required fields.
Error Code
  • E1 Robot outside the work zone
  • E2 Wheel motor blocked
  • E3 Cutting motor error
  • E4 Robot bumper blocked
  • E5 Robot lifted
  • E6 Robot tilted
  • E7 Angle sensor is activated often
  • E8 Error when docking at the charging station during the charging process
  • E9 Robot trapped
  • E10 Upgrade failed
  • E12 Battery voltage error
  • E13 Charging current too high/low
  • E14 The current map area is too large
  • E15 Rear wheel motor steering motor error
  • E16 Lifting motor error
  • E21 RTK positioning anomaly
  • E22 The front camera is obscured
  • E23 Empty Map error
  • E24 RTK Base Station Signal missing
  • E25 Mapping failed
  • E26 RTK calibration fail
  • EE Support from the dealer required
  • BP Battery temperature error
Fault Description *
  • Hardware / Device
  • Software
  • Installation
  • Fault / Total Failure
  • Water Damage
  • Unpair/Ownership
  • Others
Please fill in all required fields.
Attachment
Add file or drop files here
For hardware issues, device damage, or maintenance requests.
Basic Info
Subject *
Please fill in all required fields.
Email address *
Please fill in all required fields.
Please enter a valid email address.
Have you already contacted support about this? *
  • Yes
  • No
Please fill in all required fields.
Product Info
Product / Model *
  • V1
  • V3
  • LUX A-RMR-300
  • S3
  • S4
  • S5
  • X3
  • X3 Plus
  • X4
  • X5
  • X7
  • X7 Plus
  • X9
  • X9 Plus
  • Others
Please fill in all required fields.
Serial Number *
Please fill in all required fields.
Purchase Date *
Please fill in all required fields.
Warranty Status *
  • In Warranty
  • Out of Warranty
Please fill in all required fields.
Proof Of Purchase *
Add file or drop files here
Please fill in all required fields.
Error Info
Fault Description *
  • Hardware / Device
  • Software
  • Installation
  • Fault / Total Failure
  • Water Damage
  • Unpair/Ownership
  • Others
Please fill in all required fields.
Error Code
  • E1 Robot outside the work zone
  • E2 Wheel motor blocked
  • E3 Cutting motor error
  • E4 Robot bumper blocked
  • E5 Robot lifted
  • E6 Robot tilted
  • E7 Angle sensor is activated often
  • E8 Error when docking at the charging station during the charging process
  • E9 Robot trapped
  • E10 Upgrade failed
  • E12 Battery voltage error
  • E13 Charging current too high/low
  • E14 The current map area is too large
  • E15 Rear wheel motor steering motor error
  • E16 Lifting motor error
  • E21 RTK positioning anomaly
  • E22 The front camera is obscured
  • E23 Empty Map error
  • E24 RTK Base Station Signal missing
  • E25 Mapping failed
  • E26 RTK calibration fail
  • EE Support from the dealer required
  • BP Battery temperature error
Repair Contact Info
Repair Name Of Customer *
Please fill in all required fields.
Repair Phone Number *
Please fill in all required fields.
Repair Email *
Please fill in all required fields.
Please enter a valid email address.
Repair Pick Up Address
Street *
Please fill in all required fields.
House Number *
Please fill in all required fields.
Postal Code *
Please fill in all required fields.
City *
Please fill in all required fields.
Country *
Please fill in all required fields.
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