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Products
Accessories
Explore
News
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About Us
Become a Dealer
Where to Buy
Support
Ticket Number
Ticket Type
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Ticket Info
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Product / Model
*
V1
V3
LUX A-RMR-300
S3
S4
S5
X3
X3 Plus
X4
X5
X7
X7 Plus
X9
X9 Plus
Others
Please fill in all required fields.
Serial Number
*
Please fill in all required fields.
Purchase Date
*
Warranty Status
*
In Warranty
Out of Warranty
Proof of Purchase
*
Fault Description
Hardware / Device
Software
Installation
Fault / Total Failure
Water Damage
Unpair/Ownership
Others
Error Code
E1 Robot outside the work zone
E2 Wheel motor blocked
E3 Cutting motor error
E4 Robot bumper blocked
E5 Robot lifted
E6 Robot tilted
E7 Angle sensor is activated often
E8 Error when docking at the charging station during the charging process
E9 Robot trapped
E10 Upgrade failed
E12 Battery voltage error
E13 Charging current too high/low
E14 The current map area is too large
E15 Rear wheel motor steering motor error
E16 Lifting motor error
E21 RTK positioning anomaly
E22 The front camera is obscured
E23 Empty Map error
E24 RTK Base Station Signal missing
E25 Mapping failed
E26 RTK calibration fail
EE Support from the dealer required
BP Battery temperature error
Repair Name Of Customer
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Repair Phone Number
*
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Repair Email
*
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Street
*
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House Number
*
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Postal Code
*
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City
*
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Country
*
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Product / Model
*
V1
V3
LUX A-RMR-300
S3
S4
S5
X3
X3 Plus
X4
X5
X7
X7 Plus
X9
X9 Plus
Others
Please fill in all required fields.
Fault Description
Hardware / Device
Software
Installation
Fault / Total Failure
Water Damage
Unpair/Ownership
Others
Error Code
E1 Robot outside the work zone
E2 Wheel motor blocked
E3 Cutting motor error
E4 Robot bumper blocked
E5 Robot lifted
E6 Robot tilted
E7 Angle sensor is activated often
E8 Error when docking at the charging station during the charging process
E9 Robot trapped
E10 Upgrade failed
E12 Battery voltage error
E13 Charging current too high/low
E14 The current map area is too large
E15 Rear wheel motor steering motor error
E16 Lifting motor error
E21 RTK positioning anomaly
E22 The front camera is obscured
E23 Empty Map error
E24 RTK Base Station Signal missing
E25 Mapping failed
E26 RTK calibration fail
EE Support from the dealer required
BP Battery temperature error
Attachment
Product / Model
*
V1
V3
LUX A-RMR-300
S3
S4
S5
X3
X3 Plus
X4
X5
X7
X7 Plus
X9
X9 Plus
Others
Please fill in all required fields.
Fault Description
Hardware / Device
Software
Installation
Fault / Total Failure
Water Damage
Unpair/Ownership
Others
Attachment
Product
Serial Number
Attachment
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